BOOKING CONDITIONS
1. The following Booking Conditions form the basis of your agreement with Cerisier Limited. Please read this information carefully.
BOOKING and PAYMENT.
2. A booking deposit of 25% of the booking value or £150, whichever is the greater, is required. Full payment is required 8 weeks in advance of the start of your holiday. The holiday cost should be paid in full if departure is within 8 weeks. Failure to pay the full holiday cost when due may result in our treating the booking as cancelled by you & cancellation charges may be applied as set out in Para 9 below. We reserve the right to treat a dishonoured cheque as a cancellation of booking, or apply an administration charge.
3. Following receipt of the final payment all documents will normally be sent within 2 weeks of departure, including:
- Directions to find your property
- Key instructions
THE CONTRACT.
4. A binding contract between you and Cerisier Limited will come into existence on receipt of your cheque for the deposit due. All parties agree that this contract is deemed to have been made at the UK offices of Cerisier Limited. The contract, and all matters arising out of it shall be governed by English Law in every particular including formation and interpretation and shall be deemed to have been made in England.
TRAVEL INSURANCE.
5. It is your responsibility to ensure all party members are appropriately insured & to arrange additional cover where necessary.
PRICES.
6. Prices quoted are inclusive of water and electricity, unless otherwise stated, they are based on normal consumption (electricity 8kw per day), excessive use of any of these services may incur an additional charge, which may be collected locally or separately by us.
LIABILITY.
7. We shall not be liable to the Client:
For any temporary defect or stoppage in the supply of public services to the "property", nor in respect of any equipment, plant, machinery or appliance in the "property", garden or swimming pool.
For any loss, damage or injury that is the result of adverse weather conditions, riot, war, strikes or other matters beyond our control.
For any loss, damage or inconvenience caused to or suffered by the Client if the "property" shall be destroyed or substantially damaged before the start of the rental period and in any such event we shall within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period.
8. Under no circumstances will we be responsible for loss of life, personal injury, medical expenses, accidents or forfeited deposits. Clients are strongly recommended to insure against these risks.
IF YOU CANCEL YOUR HOLIDAY.
9. Should you cancel your confirmed holiday, refunds of amounts paid will only be made if we are able to relet the "property" and any expenses incurred in so doing will be deducted from the refundable deposit. If we are unable to relet then cancellation charges will be payable as detailed below. Please note, cancellations can only be accepted from the party leader, in writing, & sent by recorded delivery to our office at 3 Southcroft Drive, Chapmanslade, Wiltshire, BA13 4AY. The charge is calculated from the date we receive written notification. The client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's belongings, public liability etc since these are not covered by our insurance.
Period before scheduled departure date within which written cancellation is received.
Cancellation charges as % of total costs.
More than 90 days 25%
90 - 57 days 50%
56 days or less 100%
DAMAGES AND SECURITY DEPOSITS.
10. When booking you will be required to pay a security deposit of £150. All details are provided on your Confirmation Invoice. This deposit is to cover the cost of any damage and/or breakages caused by you in, at or to the property and is payable with the final balance. If you have not caused any damage and/or breakages as described above, the security deposit will be returned to you in full within 3 weeks of your return. We reserve the right to deduct the full cost of any damage and/or breakages caused from the security deposit and return the balance to you as set out above. If the security deposit is not sufficient to cover the cost of any breakages and/or damage caused, you will be responsible for full payment of any additional charges, costs and/or losses incurred on request. The Client agrees to take good care of the "property" and to leave it in a clean and tidy condition at the end of the rental period. We reserve the right to make a retention from the security deposit to cover additional cleaning costs if the Client leaves the "property" in an unacceptable condition.
IF YOU CHANGE YOUR HOLIDAY.
11. Requests for amendments after your booking has been confirmed must be in writing.
IF YOUR HOLIDAY IS CHANGED OR CANCELLED.
12. Occasionally, changes have to be made & errors corrected both before & after bookings have been confirmed & confirmed bookings cancelled. Whilst changes & cancellations are always avoided where possible, we reserve the right to do so. Most changes are minor. Occasionally, a "significant change" may have to be made. When we refer to a "significant change" in these Booking Conditions we mean the withdrawal of the advertised swimming pool for an extended period. All other changes are treated as minor changes. N.B. If the property is withdrawn or unavailable, this is a cancellation. If a booking has to be cancelled or significant change made, we will tell you as soon as possible. If there is time to do so before departure, you will be offered a choice of accepting the changed arrangements (for significant changes), or cancelling or accepting the cancellation, in which case we will refund all monies paid to us. Please note the above options are not available where any change made is a minor one. We regret no expenses, costs or losses including flight cancellations/changes, incurred by you as a result of any change or cancellation can be paid. Very rarely, due to "force majeure" (see paragraph 10) it may be necessary to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur we regret we will be unable to pay you any compensation or meet any costs or expenses you incur as a result. We will however refund you a pro rata element of the rental cost incurred.
TRANSPORT.
13. You are responsible for your own travel arrangements to and from the property.
THE ACCOMMODATION.
14. Clients must take all reasonable precautions to protect themselves whilst on holiday especially in the swimming pool area. It is a condition of the rental that children are not left unattended in the pool area and that no diving or running is permitted. For safety reasons no glass is to be taken into the pool area - you will be responsible for the cost associated with any breakage, including where necessary the draining of the pool and subsequent loss of rental. In certain respects, French safety standards may be lower than those of the UK. Remember that you are staying in our private property. Treat the accommodation & its furnishings & fittings carefully. Please respect your neighbours & avoid causing noise &/or any nuisance. French law prohibits noise and disturbance after 10pm.
15. The maximum party size for the cottage is 8 persons and for the farmhouse is 14 persons. These figures include children under the age of 4. Pitching tents or parking caravans to accommodate more people than the maximum is strictly forbidden. Smoking is not permitted in the property. Animals are not allowed in the property. Take sensible security precautions & ensure all windows are closed & doors locked. We enter a contract with you on the condition that you abide by these simple rules.
THE POOL
16. Chemicals in the pool are carefully regulated, however certain climatic conditions, including heavy rainfall, thunderstorms etc can affect the chemical balance. If this should occur please notify us. It can take 2-3 days to turn clear. You will appreciate that this is beyond our control and whilst we will do our utmost to ensure a speedy resolution, we cannot pay compensation for the affects of adverse conditions of the pool. The pool liner and cover must be treated with care, any damage will be charged.
ARRIVAL & DEPARTURE.
17. You should arrive at your property after 4.00 pm, and depart by 10am. If you wish to arrive earlier than 4.00pm, or leave later than 10.00 am, it is important that you contact the key holder beforehand to make alternative arrangements. We will do our best to accommodate your requirements but cannot guarantee to be able to do so. On departure clients are expected to remove all their personal items including all foodstuffs, empty fridges/freezers, empty all bins, empty dishwasher, flush toilets, wash up and put away all used kitchen equipment, return all items to their original positions, wipe surfaces, sweep floors and dispose of all household rubbish at the designated disposal point. The property must be left as clean as you would expect to find it.
CONDITIONS ABROAD.
18. In France, customs, habits and lifestyles may be different. You may find domestic, farm and wild animals in the vicinity and associated noise and smell. Insects (including stinging/biting insects), spiders and rodents do find their way into properties. These are local prevailing conditions totally outside our control for which we cannot accept any liability. Cuts in water and electricity supplies may occur at any time without warning. French electricity supplies cannot always support several appliances being used simultaneously, and may fail if overloaded. We cannot be held responsible for technical problems with the property/facilities or technical/chemical problems with pools, or any problems with any electrical appliance as a result of interruption to the electricity supply. Swimming pools and gardens do have to be maintained and this may occur during your stay without notice.
PLEASE CHECK ALL DETAILS.
19. Please check the confirmation/invoice carefully immediately on receipt & advise us straight away of any apparent error. The itinerary is your personal decision; we do not check your timings or make special arrangements for late or early arrival (unless agreed to in advance), therefore you must ensure that your chosen travel arrangements allow you plenty of time to reach your property at the appropriate time.